Guides and Tips

Guide to the Official Universal Orlando Resort App

May 18, 2022
Virtual Line Experience

Our smartphones have become essential parts of our vacation experiences these days and, when visiting Universal Orlando Resort, having your phone loaded up and ready to go with the Official Universal Orlando App is absolutely key to a seamless and easy experience in the theme parks.

In service to all travelers out there, I have put the Official Universal Orlando app through the ringer, in partnership with my tech-savvy teenage daughter, to create this official app guide ready for you to use and follow step-by-step on your next trip to Universal Orlando Resort.

First  – Download the Official Universal Orlando App and Set Up Your Account Before you Go

My advice: do not wait until the day of your trip to download the app. The experience of using the app to plan and navigate your trip works best when it is set up in advance — consider it a shortcut, if you will.

If you already have a account, you can use the same login information on the app and everything will be linked and shared across both the app and website.

Next, once you are logged in, set up your wallet. Within the wallet you will want to add in a credit card to use for onsite purchases through Universal Pay. Using Universal Pay was so easy throughout our day – we used it to pay for food and purchase souvenirs throughout the theme parks. I never had to fumble for a wallet or cash — simply pulled up the app and shared it to scan. Super simple.

If you are going to Volcano Bay, make sure to set up sub accounts under your account and set spending limits for every member of your traveling party who you may want to be able to purchase through Universal Pay by tapping their Tapu Tapu anywhere Universal Pay is accepted in the park. This allows anyone traveling with you to be able to make purchases throughout Volcano Bay without having to carry cash or cards (in their bathing suit).

Second – Use the App to Plan Your Trip

Buy Your Tickets – You can easily purchase your theme park tickets and extras through the app, as well as link any tickets you have purchased. By using the app to purchase tickets, you will be set up for Universal-Orlando-trip success from day one by centralizing your trip planning and purchasing.

Also, it is important to note that if you purchased tickets through your account, they will show up in your app when using the same login details, but you can also use the “Add Tickets & Passes” function at the bottom to scan in physical tickets for every member of your party. If the other adults in your party have their own account or want to link their tickets within their account, make sure they scan their ticket to their own app account – tickets cannot be scanned to two accounts at the same time.

Add in Extras – Once you have your tickets set, you can also add in extras through the app including:

  • Purchasing Express Passes to skip the line at participating attractions throughout the parks.
  • Upgrading your trip to include VIP Experiences and photo packages.

You can also Heart Your Favorites. Within the theme park section of the app, you can explore all of Universal Orlando’s in-park experiences and heart your favorite attractions. Each attraction you heart will be added to your favorites list, making it easy to reference wait times or show or attraction details once you are in the park. My daughter and I went through and liked all of the rides she wanted to do for the day on her app so she could lead the way through our days at the theme parks. It was so helpful as a guest, and beyond helpful as a parent because we stayed focused on what she really wanted to experience throughout our day.

Official App Screenshot of Favorite Rides

Plan Logistics – If you’re the planning kind, check park hours so you can organize your schedule for the day. Of course, at Universal you can always just see where the day takes you!

Third – Use the App The Moment You Arrive

ET Parking area of Garage

Set a Parking Reminder – If you are arriving via car and parking in one of the parking garages, make sure to use the Parking Reminder function in the app to upload details of where you left your vehicle. The last thing you want to have to deal with at the end of the day is searching for your car. Take a picture of the sign in the area you parked and upload it along with your section, floor and row details into the app.

Connect to the complimentary Universal Orlando WiFi – You can do this as soon as you arrive onsite. By connecting to the Universal Orlando guest WiFi you can ensure that you are being kind to your phone battery and data usage while using the app in the parks.

WiFiScreenshot of App

Pull Up Your Tickets – Since you already set up your app and connected your tickets to your account, you simply need to pull up the tickets within the app to scan upon arriving at each park gate.

Fourth – Actively Use The App As You Make Your Way Around the Parks

As simple as it sounds, make sure to actively use your app when you are in the parks to navigate your day. 

There are a bunch of features to use while in the parks:

Map: Allow the app to use your location and help find your way around the parks. Use the navigation at the top of the map to filter between Thrill rides, 3D & 4D rides, Water rides, Kids rides, Shows, Dining and Shopping. We used the map multiple times a day to make sure we are going the right direction and to find everything we need — from restaurants and attractions, to shops, and — most importantly — nearby bathrooms.

Islands of Adventure map

Ride Info: Click on Rides within the home page of the app or click on the ride icons within the Map to view information about each ride. Here you can view all the ride details including child swap, single rider line details, height requirements and wait times. You can also set a wait time alarm that will alert you when the wait time on your selected ride has gone down to a pre-set time. We referenced the ride info throughout the day to see wait times, look for child swap info (mainly because mom does not do well on roller coasters and I needed a place to camp while she rode) and set alarms for a few of the rides she wanted to take on that had longer wait times. It also helps being able to check right in the app which rides accept Universal Express!

Wait Time Screenshot

Make Your Day Easier: These functions are by far my favorite to use when in the parks – they absolutely make the day easier by helping you be smart with your time. 

Remember how we talked about setting up the wallet earlier, now you can use it!

Mobile Food & Drink Ordering: I LOVE this function — it allows you to select from several quick service restaurants throughout the theme parks and order your food in advance. You can even customize orders for special dietary requirements and requests. Some venues will have a mobile ordering pickup area while others will bring the food directly to your table — just follow the directions in the app! This was an amazing time saver for us! While my daughter was scoping out her next ride in Universal Islands of Adventure, we were able to order our food in advance and simply pick it up. 

Mobile Food and Drink Ordering

UniversalPay: Pay for purchases throughout the parks using just your phone. Simply pull up the Wallet within the app and click on Universal Pay for a QR code to scan when making purchases. As long as your credit card has been added in the app, this will work at most merchandise and quick service food locations throughout Universal Orlando Resort. By pulling out my phone and offering to a Team Member for a simple scan, I had my stuff and was on my way.

Virtual Line Experience: At busier times of the year, use the official the app to choose a Virtual Line return time for select attractions at Universal Studios Florida and Universal Islands of Adventure.

Now that you know all the Official Universal Orlando App has to offer, what are you waiting for? Download it nowset up your account and get started planning your next Universal Orlando vacation. 

Have a question about the app? Drop it below in the comments.

Universal Destinations & Experiences

Never miss a thrill. Subscribe now to get email updates from Universal Parks & Resorts.

Facebook Share on Facebook X Share on X / Twitter Pinterest Share on Pinterest

You Might Also Like


  • Reply Marie September 4, 2022 at 1:02 pm

    First time to universal. We have 5 adults in our group. Is it better to each have our own/separate account or use 1 login / share?

    • Avatar photo
      Reply Katie Schmidt September 6, 2022 at 3:20 pm

      I’d recommend each having your own! That way you can each use your device and create your own favorites, check wait times, etc. Have fun!

  • Reply Anthony Knight January 26, 2023 at 7:38 am

    Can you add tickets that have been purchased through a 3rd party to the app?

    • Reply Digital Guest Communications January 26, 2023 at 8:18 am

      Hi Anthony! If you have your ticket numbers, these can be linked to our mobile app through the wallet tab.

  • Reply Juli February 22, 2023 at 12:44 pm

    How can I delete my friends ticket off my app/wallet so she can add it to her own app?

    • Reply Digital Guest Communications February 22, 2023 at 1:01 pm

      Hi Juli! We recommend reaching out to our Guest Services team by calling (407) 224-4233 for assistance with your Universal Orlando Mobile App! They’ll be happy to assist.

  • Reply marie April 28, 2023 at 10:02 am

    Hi, Ive tried linking my tickets but we have a child and the app is saying her ticket number has already been used, when i look her ticket number is the same as one of the adult tickets. Can you help as to how i can add the child on.

    • Reply Digital Guest Communications April 28, 2023 at 10:35 am

      Hi Marie! If you are experiencing issues linking tickets to our Universal Orlando Resort Mobile App, we would advise reaching out to our Guest Services Team via phone at 407-224-4233 or email at Additionally, you can utilize the “Chat with Universal” function located in the Profile tab of the Universal Orlando Resort Mobile App for assistance. We hope to hear from you soon!

  • Reply Scott May 28, 2023 at 9:15 am

    Is it possible to link/track our dinning reservations on the mobile app? Thx

    • Reply Digital Guest Communications May 28, 2023 at 9:21 am

      Hi Scott! Dining reservations can be booked through the Mobile App, and, once booked, you should receive a confirmation email with your reservation details. There is not a way at this time to link a reservation to the Mobile App.

  • Reply Alan R Short February 10, 2024 at 8:01 pm

    I can not log into the phone app.
    Get an “Oops, something went wrong” note every time.
    I can log into the app on my desktop.
    We are arriving Tuesday and I’d really like to solve this,
    I have delete the phone app and re-loaded it a few times.
    Any suggestions?
    Thank you.

    • Reply Digital Guest Communications February 10, 2024 at 8:38 pm

      Hey there Alan! If you are experiencing any difficulty with our Universal Orlando Mobile App, we recommend reaching out to our Universal Orlando App Troubleshooting line via phone at (800) 775-6750. If you had any other questions, please feel free to reach out to our Guest Services Team via phone at 407-224-4233 or

  • Reply Khristine February 29, 2024 at 8:08 am

    How do i add my family members to my account and set up the spending limits for pay?

    • Reply Digital Guest Communications February 29, 2024 at 8:59 am

      Hi Khristine, you can add Tickets & Passes for other members of your travel party through the “Wallet” feature found on your profile on the Universal Orlando Resort App. You can also set up spending limits through the “Wallet” feature by clicking on a stored payment card and selecting the “Set Spending Limits” icon.

  • Reply Jackson March 11, 2024 at 8:48 pm

    I do not have the option to place orders in the mobile food and drink ordering on the app. It just shows the available locations.

    • Reply Digital Guest Communications March 11, 2024 at 8:57 pm

      Hi Jackson! The Mobile Order feature is only available if you are on-site. If you are off-site, it will not appear on the Mobile App as an option. If you are currently on-site and still not seeing this, then please stop by Guest Services for the best assistance!

  • Reply JULIE Icke March 24, 2024 at 11:04 am

    Can you link your hotel reservation in the app for universal hotels?

    • Reply Digital Guest Communications March 24, 2024 at 1:01 pm

      Hi Julie! You would not be able to link your hotel reservation to the Mobile App at this time! Cannot wait for your visit!

  • Reply Richard Hicks April 24, 2024 at 10:54 am

    Can a prepaid debit card be used with the app rather than a credit card? We always have used cash to be able to track spending, but would like to take advantage of mobile ordering & Universal Pay. Thank you.

    • Reply Digital Guest Communications April 24, 2024 at 11:16 am

      Hi Richard! The Universal Orlando Resort Mobile App does accept multiple forms of payment including credit and debit card options. We recommend adding your form of payment prior to your visit.

  • Reply Carrie Bond April 27, 2024 at 8:45 pm

    good article overall. However, this app, and many others like it SUCK! I try to look at a location, and it gives me the bare minimum. I can’t see the prices- it doesn’t direct me to their site so I can research how much I need to save to spend on what we would like to buy. These are different rabbit holes that you can spend DAYS going down. I am excited about our trip next month, but SUPER irritated with the app that could be a SUPER EASY and USEFUL thing, and is NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WE have a confirmation code, but nothing to scan. Sure would be easy to type it in somewhere. If there is a place to do this, I AM RABBIT HOLED OUT!

    • Reply Digital Guest Communications April 27, 2024 at 8:52 pm

      Hi Carrie, we’re sorry to hear about your disappointment with our Mobile App. We encourage you to reach out to our Guest Services Team to discuss your experience further and to provide any additional feedback. They can be reached via telephone at 407-224-4233 or via email at

  • Reply Sheryl April 29, 2024 at 6:43 pm

    I just bought tickets for myself, my son, and my niece. All three tickets show up in my app. But how do my son and niece use the tickets if they are not with me? We have park hoppers and they may want to go to one park while I stay at the other. How do I get their tickets on to their phones?

  • Leave a Reply