Dear Universal Orlando Guests,
When we first made the decision in March 2020 to close Universal Orlando Resort in response to the coronavirus pandemic, we didn’t know how long it would be for. We didn’t know what the future held or what a reopening would entail. However, we did know that whenever we did make the decision to reopen, we’d want to make sure we’re letting our guests enjoy everything they love about our parks in a cautious and thoughtful way. And we knew that we’d be stronger, more resilient, and even more eager to welcome our guests than ever before.
Today we are excited to invite you to see that for yourself. Today Universal Orlando Resort ends its two-and-a-half month period of closure as we begin a phased reopening to the public.
Getting us here has been an in-depth process, and I am incredibly proud of the ways our Team Members have listened to experts and implemented new operational guidelines for the safety of our guests. At Universal Orlando Resort, we are following what we’re calling the three Ss. That’s screening, meaning we’re taking everybody’s temperature before they enter; sanitization, because we are constantly sanitizing areas and high-touch surfaces in the parks; and spacing, providing markings and reminders throughout our resort so guests can socially distance themselves from other parties.
Things are going to feel a little different, and I encourage everyone to become well-versed in our updated operational guidelines, but know that everyone at Universal Orlando is looking forward to having you back. We’ve got a bit of a service mentality around here — whether we’re serving you food, getting you on a ride, selling you a T-Shirt — serving our guests is what we do and our Team Members are grateful for the opportunity to go the extra mile on your behalf.
Personally, I’ve missed the parks, too. Since I started at Universal Orlando in 2006, I have taken a weekly walk around the parks on Saturday mornings. This is how I stay in touch with our product, stay in touch with our Team Members, and get to know guests like you. Seeing people in our parks enjoying themselves and making memories with their families is energizing and invaluable to me. These past few months I’ve still gone for that weekly walk a couple times, and I can tell you with confidence that the parks just aren’t the same without you.
If you are ready and set to come back, to let loose in our parks and enjoy all our destination has to offer, we are more than ready to welcome you. If you are hesitant for any reason to come back now, we will be just as thrilled to welcome you through the arches when you’re ready as we are today.
On June 7, Universal will be celebrating its 30th anniversary here in central Florida.
We’ll be here. We hope you will be here soon, too.
Sincerely,
Bill Davis
Universal Orlando Resort is adhering to the safety guidelines found here. To prepare for your upcoming visit, please read through these new guidelines, download the Universal Orlando App, and set up an account for ease once you get to the parks.